As many of you have noticed, Kroger has begun strictly enforcing their eCoupon policy. So much so that now Kroger has officially updated their registers to prevent customers from using an eCoupon with a manufacturer’s coupon. Through email and in the comments here on the site, you have expressed concern because you now can’t “stack” paper and eCoupons, however please understand: The Kroger policy has never allowed that, their registers just did.
The problem is that many of us load the coupons at the beginning of each month and don’t really track them at checkout. With the new policy, you have to be more strategic and only load the ones you need because it will not allow you to use a paper coupon if there is an eCoupon loaded.
I don’t know about you, but I feel like that is more hassle than it is worth for the lower value eCoupons that DO NOT double.
Here are a few Tips to Using Kroger eCoupons or Digital Coupons:
- Don’t load eCoupons at all. While I love the additional savings and ease that eCoupons bring, that is just why I use them. They are easy. The minute they become difficult and cumbersome I will quit loading them, unless they significantly raise their value.
- Print a list of the eCoupons you have loaded on your card. Before heading out or even planning, print out a list of all eCoupons from Kroger, Cellfire, or Shortcuts so you know which eCoupons are actually on your card. That way you can take it to customer service if you need to seek an adjustment.
- Remove unwanted eCoupons. If you are planning your trip and determine there are eCoupons you don’t want to use, you can remove the Kroger coupons from your card. You CAN NOT remove Cellfire or Shortcut coupons once loaded to your card.
- Drop by Customer Service after checking out. At checkout, if you find your paper coupon is a higher value than your eCoupon, then head to customer service to see if they will let you use the paper coupon. The more we let the company know our issues, the higher the chance they will look for a solution that helps everyone involved.
Do you have any ideas or tips to helping us use eCoupons loaded on a shopper’s card?